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Instant Tech Help and Customer Service


Common Solutions To All Tech, Customer Service,
and Order Problems

We can help you only if you've cleared up any problems on your end--and
this page shows you how. Then if you still have trouble, contact info for Lola's assistant is at bottom of this page.

We are a very small organization, so we offer
you this help page you can use 24/7.


This Shortcut Menu takes you down the page to the right spot:
* Indicates there's a short how-to video!

Full Help Menu


Can't log in?

  • Make sure you're not already logged in (if you are, your username will show in purple in the lower left sidebar.)
  • First, are you sure have an account on our site?
    You would only if you've registered for a course, or purchased something since April 2011.

  • Solves 99% of all login problems

    ONLY YOU can resolve the following things. We have no ability to do them for you:
    1. Is your caps lock ON? Turn it OFF.
    2. Try this login access. (Some computers like it better than the fields on the home page.)
    3. Not sure what your username is? Use this link and fill in the blanks. We need all of that to find you in the system: admin@lolajones.com
    4. Not sure of password? Retrieve password  If you get no email from us with a password reset link, check your spam filter. If it's not in spam, the email you originally put in our system is not the one you're using now.
    5. Clear your cache AND cookies -- you must do BOTH (how-to directions below).
    6. Update your browser to the latest version. Out of date browsers don't work well. Your browser has to translate our site to your computer! Your browser's name is found in the upper left of your internet window. Google to find their official site with FREE updates--don't pay for browser updates.
    7. Close your internet browser application, and open it again.
    8. Try a different browser: Internet Explorer, Firefox, Chrome, and Safari are the main ones. Some work best on some computers and sites and mysteriously not on others.
    9. Shut down your computer, not restart. Count to ten before rebooting.
    10. After doing ALL of the above: Reset your password
    That solves it 99% of the time.


    At this point if you still can't log in it's just about guaranteed to be your computer, software, or something we can't fix. So perservere:
    • If your computer is ancient or having internal problems, it may give trouble, or not work well with some websites, etc. Get tech help for your equipment.
    • Try to log in using a friend's computer. If you can, the problem is with your computer or software.
    • Go to your computer tech person or computer store and see if they can log in for you from another computer. If they can, the problem is with your computer or software.

    If you have done all the above, and still can't log in...
    USE THIS SPECIFIC LINK TO EMAIL US: admin@lolajones.com
    We'll need all that info to search you in our system or figure it out.
    We'll help you during our office hours M-F.
     


Lost password or password is not working?


Solves 99% of all tech, order, login, & video problems:

ONLY YOU can resolve these things on your end:
  1. Clear your cache AND cookies -- you must do BOTH (how-to directions below).
  2. Update your browser to the latest version. Out of date browsers don't work well, and your browser translates our site to your computer! Your browser's name is found in the upper left of your internet window. Google to find their official sites with FREE updates--don't pay for browser updates. Go to your browser's company's official website.
  3. Close your internet browser application, and open it again.
  4. Update your media player if videos don't operate properly.
  5. Update all your software in Software Updates. These are things you need to learn to do.
  6. Reboot your computer.
  7. Now reset your password if you can't get in: Reset password
That usually solves it, and you can log in on the home page
  • If still having trouble, try to do what you want to do on a friend's computer. If that works, your computer or software has problems.
  • If your computer is ancient or has internal problems, that could be it.
  • Either way, get tech help with your equipment.
If you do all those things and still have problems with our site.
USE THIS LINK to email admin@lolajones.com - Fill in the info it asks for.
We'll try again to help you during our office hours M-F.


How to clear your cache/cookies?*

If you use Mozilla Firefox's browser:


If you use Internet Explorer's browser:

 

 


Not skilled in computer use?
Questions about your device, phone, etc.?

We give complete help for using our site, but we unfortunately cannot help people learn basic use of their computer, iPhone, iPad, etc.

Consult the tech support that came with your new equipment, or ask tech savvy friends or family to teach you how to use your computer. You can take a free class at your local library or Google to find free online tutorials. When you know how to use your equipment you'll have more fun on this site (and everywhere).

 
 


How do I find or get into my online course?


First, ALL our courses exist entirely ONLINE.

NOTHING IS MAILED TO YOU, and there is nothing to download
unless you choose to burn CD's of the audios.
 
 
Watch the one minute video below, or read this:
  • You must be logged in to access all courses.
  • If logged in, scroll down in the left sidebar under:

Enter Online Retreat Courses You've Registered For

as shown at left.
  • Access your course from the left sidebar, from almost any page:


If you're not logged in, log in here first, or use the login link on the Home Page.
  • The page you're taken to says, "YOU'RE LOGGED IN NOW," and has a list of every course you're in, and every product you've purchased for easy access.
  • Click the course and enjoy!
Access your course from this "Welcome Back Page"
that shows just after you log in:

Here's the one minute how-to find your courses video!  Easy!

 
Click the 4 outward pointing arrows (left of Vimeo above)
to make the video full screen. 
Click Esc or click the arrows again to reduce screen size.
Click on HD for a clearer picture if you have high speed.

Link to view the video Enter Your Divine Openings Online Courses
in higher resolution on Vimeo.
Other tech help videos from Lola Jones on Vimeo.

 

If that doesn't help we will help you during our business hours.
Use THIS SPECIFIC LINK to email us at admin@lolajones.com    
 


Problem when placing order?

  • Your cart should look like the picture below.
  • If it doesn't, one or more of the following will fix it on your end. We of course have no way to fix anything on your end.
  • Order pages often don't display properly on outdated browsers. Upgrade your browser (Internet Explorer, Netscape, Safari, Firefox, Google Chrome, etc.) Upgrades are always free on each browser's website (EX: Firefox.com, etc.)
  • Follow the steps above to clear your cache/cookies, and try again!
  • Download and use a different browser. Some browsers have odd problems with certain sites.
  • If your credit card is declined for no apparent reason, call your card company--they may be suspicious that your card was stolen, and are protecting you.
  • If everything looks right, but your order doesn't go through the first time, try again. Glitches can happen with forms.


International order, common questions

  • Choose your country from the menu and the page refreshes with the correct fields for YOUR country.
  • If your credit card is declined for no apparent reason, call your card company--they may be suspicious that your card was stolen, and are protecting you.



Trouble downloading your ordered files?  
Lost your files in a computer crash?


No worries, it's all right there on your My Account page,
and you can download it again yourself.
Remember, all our Online Courses exist entirely online and there's nothing to download for a course.  Just log in and enjoy.

The only files you need to download to your computer are things like separately purchased audios, music, or the eBook sampler that comes with the purchase of the paperback. And you can download course audios if you choose, and burn CD's for your personal use only.

We no longer offer ebooks as they were being passed around the internet free and unethically. If you paid for one and lost it, we will replace if it's in your account. You really need a paperback of your book.

If you're logged in, in the lower left sidebar you'll see your login name.
(If you're not logged in read on below):

your login name

Not logged in?
  • Log in at DivineOpenings.com using the link on the home page or this link: www.DivineOpenings.com/user
  • Welcome Page will say "You are now logged in."
  • Click "View Your Profile."
  • Click on the "Files" tab to see your purchased files.
  • Click each file name or song title, and it gives you the option to Open or Download.
  • Depending on your brower/settings - it will download and/or open the file.
  • Download and save each file, selecting where you want them saved.
  • Save them to a folder called "Divine Openings" on the desktop for easy access every day.

 

Click the 4 outward pointing arrows (left of Vimeo above)
to make the video full screen. 
Click Esc or click the arrows again to reduce screen size.
Click on HD for a clearer picture if you have high speed.


Security

  • If you are afraid to order online, your credit card company will give you a dummy number. Most credit card companies do not hold you responsible for internet fraud anyway. If we ran your card for you it would go over the internet just as if you did it. Everything goes over the internet these days, including all of your banking data.
  • We've never had a problem with our secure shopping cart.
  • We don't take mail orders or phone orders. Have a friend order with their credit card for you and pay them back. Or use your debit card.
 
 


Did you order an ebook but now wish you had the paperback?


Change your email address on the newsletter

(This is not related to your login on this site.)

You must change it to continue to get the newsletter. We are unable do that for you due to our anti-spam system.

  • Click the "update email address" link.
  • There's always one at the bottom of:
  • Any Lola Jones Newsletter you have ever received.
  • Any automated emails you received with purchases made on this website
  • If you want to change it for your membership to the site, see below.

 


Change your username, password, or email address
for this site (not for the newsletter)? Easy!

  • Log in - www.DivineOpenings.com/user
  • Once you are logged in, you're taken to the Welcome Page.
  • Click "Edit Your Profile."
  • Then click the "Edit" tab.  
  • You can change your Username, Email or Password here.
  • Change it separately on your next newsletter--link at bottom of news.
Or
  • You can click "My Account" in lower left sidebar. It will be under your username if you're logged in. You can get there from almost any page on the site
  • Click the "Edit" tab.
Or
  • You can click "My Dashboard" from the Left Sidebar under your Username.
  • Then click "Edit Your Profile", then the "Edit" tab.
There are several ways to get there!
Choose the one easiest for you.
 
 

Update Your Divine Openings Profile from Lola Jones on Vimeo.


Click the 4 outward pointing arrows (left of Vimeo above)
to make the video full screen. 
Click Esc or click the arrows again to reduce screen size.
Click on HD for a clearer picture if you have high speed.

Link to view the video Find Your File Downloads on DivineOpenings.com in higher resolution directly on Vimeo.
Other tech help videos from Lola Jones on Vimeo.



How do I update or add other info to my profile?

  • Once logged in, click "My Account" in the lower seft sidebar, under your username.
  • The "Edit" tab - (Change Username, Email address and Password)
  • Click the "User Profile" link
  • Everything you can add to your profile is in that section.
  • Or watch the video above.


Registered for the 5 Day and need travel, hotel, and logistical information?


Once you have registered, this link will allow you in, and every detail from travel to hotel to ride share you need is linked from this page. Be sure you look at the correct retreat location: 5 Day Logistics



A link on our site doesn't work and
you get the Oops page or the wrong page?

  • If you're sure you're logged in and still can't access a course page, email us and tell us the details of which page you can't access, your username, the email you registered with, and your name.
  • Links can get messed up during site changes. Please write down and tell us exact location of any links that don't work - what page, where on page. Thank you for helping us make the site better.


Get lost on the site?

This site is large but is actually very logically organized.
  • The left sidebar menu will take you anywhere on the site within a few clicks.
  • Almost every page on the site shows that master menu in the left sidebar.
  • You can usually use the back arrow (top left on most browsers) to go back to a page you were on before.
  • Some pages open a new window, so if the back arrow doesn't work, see if other windows are open.
  • On every single page, in the upper left corner near the left sidebar, is a link that says Home. It takes you back to the home page, and then you can start over and use the left sidebar menu to find what you want.
  • Any huge website, or anything new, takes time to learn. Soon you'll find it easy. If you haven't learned 'computer and internet basics,' you're well-served to take a free course at your local library.

 

People Affect Electronics--We're Powerful!

  • Still having challenges?
  • Walk away if your vibration is high frustration. Resistance can cause interference.
  • We've seen many problems that go away just as mysteriously as they appeared.
  • Get a drink of water or step outside for a breath of fresh air.
  • Do something relaxing, breathe deeply, and soothe yourself.
  • Try again in 10 minutes!


 

Contact Information -- Live people to help you!
  • If you've first done these things only you can do at your end, email admin@lolajones.com. We can't help if the issue is on your end!
  • Include: pertinent information we'll need: the product, your name, phone number, username (log in name), email address you used for your order, order number, etc. to get resolution quickest.
  • Very rarely, your emails do NOT get to us, or you don't get OUR email reply. Check your spam filter.
  • Please, no emails or calls to Lola about tech support, customer service, orders, order questions or issues, please. She only forwards them to one of her assistants at admin@lolajones.com, which slows down your help.
How and when it is appropriate to contact Lola directly.